Where we collect your personal information:

Catalogue
If you ask us to mail you an CRAFTEC catalogue, we need your name and address. We also ask for your telephone number and email address in case there are any problems with delivery. You also have the option of providing us with additional information about products that interest you and other lifestyle information. Why do we ask for this additional information? It helps us learn about the people who shop at CRAFTEC so we can better tailor our products, stores and website to you. Of course, providing this additional information is purely optional.

Purchases
When you make a purchase through our website, you will need to give us your company name, full name, address, telephone number and email address. This information is necessary in order to process your payment and make delivery of your goods.

Customer service
In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is used to answer your questions as completely and thoroughly as possible.

Special offers, promotions, coupons and warranties
When you register for or redeem CRAFTEC special offers, discount coupons or other promotions, we may ask for personal information in order to note the success of our promotions for future offers. You may also provide such information when you fill out a warranty card about a product you purchased from CRAFTEC.

No matter what we collect your personal information for, we promise only to use it in the ways set out in this Privacy Notice. By providing us with your personal information, you consent to us processing this information in one or more of the ways described in this Privacy Notice.

Information that we collect automatically:

As well as the personal information that you provide us with, we will also use information obtained about you automatically from cookies (files which are sent by us to your computer). The main reason we use cookies is to help improve your experience of using our website. They also help to tell us what you and other users do on our website, so that we can make the whole experience better for everyone.

We may access cookies stored on your computer when you visit our site in future.
If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For more information about deleting and controlling cookies visit www.aboutcookies.org.

What we will do with your information:
We hate spam just as much as you do. So we promise never to sell your information to any unconnected third parties.
On occasion, we do need to hire other companies to help us provide some services. In some of these cases we may need to share information that these companies need, in order to provide services to us and ultimately to you. For example, a delivery service will need to know your name and address in order to deliver your goods to you. Other services provided by different companies may include providing marketing assistance, processing credit/debit card payments and providing customer services. We'll limit the information we give them, and they will only have access to your information for the purposes of performing such functions. They are strictly monitored by CRAFTEC in order to make certain our customers' privacy is always protected.

Marketing
We may contact you for marketing purposes, which may include messages via telephone, SMS or email. We will only do so if you provide us with your mobile phone number or email address and agree that we may communicate with you in this way.
We'll make sure that we only send you messages that we think will be of interest to you – for instance the dates of our in-store and online sales, details of special offers or information about new products and services. You can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile, or by following the unsubscribe link at the bottom of an email.

Storing your information and keeping it up to date:

Access your information
When you share your personal information with CRAFTEC, you will always have access to this information. You can update, change or remove any information at any time by calling, writing or emailing us using one of the options provided below.
If you want to find out what information CRAFTEC holds about you, please write to our Webmaster at the postal address given below.

Write to us at:
CRAFTEC AB
Västra Storgatan 22
646 22 Gnesta
Sweden

We will respond to your questions or concerns as quickly as possible.

Occasionally, we may decide to change this Privacy Notice so we suggest that you review it periodically so you are aware of any changes.

By using this site, you consent to the above privacy policy.